Message From the CEO

Looking back over the history of SPARKS since its beginnings in 1970, I know that we are stronger today than ever. We do so much more for our clients, and as a result, we are better positioned to take advantage of the opportunities before us.

When asked about our success, I always mention the four basic guiding principles which define our organization.

Focus - While many companies follow the whims of the moment, we are steadfast in who we are and who we are not. Everything we do is focused on the customer and the employee. SPARKS offers higher levels of service than other companies, and only those clients who recognize and appreciate this are a good match with us.

Talented People - A strategic vision does not define a company's success - its people do. At SPARKS a more talented and motivated team yields exponentially higher results for our clients, field employees, and therefore the company. SPARKS realized long ago that our most important assets are the vast knowledge base and drive for success inherent in our people. We value independent thought and input from all levels of the organization, and this makes SPARKS a better organization. Our investment in our employees emphasizes staff development, education and career path opportunities.

Drive - We believe that by hiring and retaining exceptional people, we achieve exceptional results. Our organization is driven to be the best at everything we do. There are many examples of our collaboration with a customer to develop a solution to their unique challenge. This willingness to adapt and be creative distinguishes SPARKS in the minds of our clients. These partnering relationships afford us a two-way stream of progress. We help our client achieve a necessary and important result and we develop new processes and solutions that differentiate us within our field. This level of drive, enthusiasm and energy is woven into the fabric of the organization.

Tactical Delivery - Our Company is unsurpassed with attention to detail and we can prove it! Our automated Quality Program and established processes within our business allow us to track and measure our performance system wide. Over 50 separate items are tracked ranging from response time to quality assessment calls. Each item we select to monitor is directly tied to delivering the best possible service to our customers.

SPARKS' future is bright because great things happen when you combine focused and talented people that have exceptional drive with dedication to tactical delivery. Thank you to all who play a part in this success.